Help Center

Frequently Asked Questions

Everything you need to know about playing at pisabet — from signing up and making your first GCash deposit, to withdrawing your winnings and keeping your account secure. Can't find what you're looking for? Our 24/7 support team is always ready to help.

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Registration
Deposits
Withdrawals
Games
Bonuses
Security
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Account & Registration Deposits Withdrawals Games Bonuses & Promos Security & KYC Responsible Gaming Technical Support
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Account & Registration

Creating a pisabet account is quick and straightforward. Click the pisabet Login link in the navigation menu and select the Register option. You will need to provide your full name, date of birth, mobile number, and email address. After submitting your details, you will receive a one-time PIN (OTP) on your registered mobile number to verify your account. Once verified, you can log in and start exploring the pisabet platform. Remember — you must be 21 years old or above to register and play at pisabet, in line with PAGCOR regulations.

The minimum age to register and play at pisabet is 21 years old. This is a strict requirement under Philippine gaming regulations. pisabet enforces age verification during registration and through our KYC (Know Your Customer) process. Any account found to belong to a player under 21 will be immediately closed and all funds returned to the original payment source.

No. Each player is allowed only one pisabet account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset option on the pisabet Login page.

Go to the pisabet Login page and click "Forgot Password." Enter your registered mobile number or email address and follow the OTP verification steps. You will be prompted to set a new password. For security, choose a strong password that you do not use on other platforms. If you continue to have trouble accessing your account, contact our support team via live chat.
Deposits

pisabet supports the most popular payment methods used by Filipino players:
  • E-wallets: GCash, PayMaya / Maya
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card
All deposits are processed in Philippine Peso (₱). Cryptocurrency and credit card deposits are not accepted.

GCash and PayMaya / Maya deposits are credited to your pisabet account almost instantly — usually within a few seconds to 2 minutes. If your deposit has not appeared after 10 minutes, please contact our support team with your transaction reference number and we will resolve it promptly.

Yes. pisabet has a minimum deposit amount to keep transactions manageable and secure. The exact minimum varies by payment method — GCash and PayMaya deposits typically start at ₱50, while bank transfers may have a higher minimum. Check the Cashier section of your pisabet account for the latest limits applicable to your chosen payment method.
Withdrawals

Log in to your pisabet account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your account has completed KYC verification before requesting a withdrawal — unverified accounts cannot process withdrawals.

  • GCash / PayMaya: 15 minutes to 1 hour after approval
  • Bank Transfer: 1 to 3 business days depending on your bank

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM (Manila time) on business days are processed the same day.

Common reasons for withdrawal delays include: incomplete KYC verification, active bonus wagering requirements that have not yet been met, a mismatch between your pisabet account name and your payment account name, or a withdrawal request submitted outside business hours. If your withdrawal has been pending for more than 24 hours, contact our support team with your withdrawal reference number.
Games

pisabet offers a wide and growing library of games for Filipino players, including:
  • Bingo — classic and themed bingo rooms
  • Bingo Adventure — an immersive bingo experience with adventure-style gameplay
  • Fierce Fishing — action-packed fishing arcade game
  • Slots — hundreds of slot titles from top providers
  • pisabet Casino — live dealer tables including baccarat, roulette, and blackjack

Yes. All games on pisabet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with licensed dealers, giving you a transparent and authentic gaming experience.

Absolutely. pisabet is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The pisabet platform is responsive and works smoothly on Android and iOS devices. Whether you are in Manila, Cebu, Davao, or anywhere in the Philippines, you can enjoy pisabet on the go.
Bonuses & Promotions

pisabet regularly offers welcome bonuses and promotions for new Filipino players. These may include deposit match bonuses, free spins on selected slots, and cashback offers. Bonus availability and terms change periodically — check the Promotions section of your pisabet account after registering for the latest offers. All bonuses are subject to wagering requirements before withdrawal.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus funds become withdrawable. Always read the specific terms attached to each pisabet promotion before claiming.
Security & KYC

To complete KYC (Know Your Customer) verification at pisabet, you will typically need to submit:
  • A valid government-issued photo ID (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID)
  • A selfie holding your ID
  • Proof of address (e.g., utility bill or bank statement dated within the last 3 months)
KYC verification is required before your first withdrawal and helps protect your account from unauthorized access.

Yes. pisabet uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We follow strict data protection practices in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details, please review our Privacy Policy.
Responsible Gaming

pisabet provides several responsible gaming tools accessible from your Account Settings. You can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. We strongly encourage all players to use these tools to stay in control of their gaming. Learn more on our Responsible Gaming page.

If you feel you need a break from gambling, pisabet offers self-exclusion options ranging from a temporary cooling-off period (24 hours to 6 weeks) to longer self-exclusion periods of 6 months, 1 year, 5 years, or permanently. Once self-exclusion is activated, it cannot be reversed during the exclusion period. To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact our support team directly. Gambling is addictive. Know when to stop.

If you are concerned about your gambling habits, please take action immediately — do not wait. You can activate a self-exclusion or cooling-off period from your pisabet account settings, or contact our 24/7 support team who can help you access the right tools. Visit our Responsible Gaming page for a full self-assessment checklist and guidance. Remember: Gambling is addictive. Know when to stop. You are not alone, and help is available.
Technical Support

pisabet's platform is designed to handle disconnections gracefully. If a game freezes or you lose your internet connection mid-round, the game server records the state of your bet. When you reconnect and reopen the game, it will resume from where it left off. If the round had already concluded before the disconnection, the result will be reflected in your account history. Contact support if you believe a bet was not settled correctly.

pisabet works best on the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the smoothest mobile experience, we recommend using Chrome on Android or Safari on iOS. Make sure your browser is up to date and that JavaScript is enabled. Clearing your browser cache can also resolve most display or loading issues.
Didn't find your answer?

Our Filipino support team is available 24/7 via live chat inside the pisabet platform. You can also email us at [email protected] and we will get back to you within 5 business days.

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21+ only. Gambling is addictive. Know when to stop.